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海外客戶運輸相關問題

M-toy 有承接海外(非台澎金馬)訂單嗎?

Ans:有的

 

Does M-toy have an order for processingoverseas (Non-Taiwan, Penghu, Kinmen, Mazu)?

Ans: Yes

 

海外訂單發貨地區有哪些?

Ans:只要是順豐、DHL到的了的地方,都可以寄送。

 

What are the shipping areas for overseasorders?

Ans: As long as it is the place where SFand DHL can arrive, the delivery can be handled.

 

海外訂單運費如何計算?

Ans:香港NT$250固定運費、澳門NT$280固定運費、其餘地點請聯絡我司客服人員,我們會協助您計算運費。

 

How is the overseas order shipping costcalculated?

Ans: The shipping cost in Hong Kong isfixed at NT$250, and the shipping cost in Macau is fixed at NT$280. Pleasecontact our customer service staff for the rest of the location, we will assistyou in calculating the shipping cost.

 

瑕疵產品該如何處理?

Ans:產品我們在出貨前都會盡量為您做檢測,盡量的讓您不會碰到產品瑕疵的問題,然若碰到瑕疵產品,請您聯絡我司客服人員,請您將產品寄回至我方,我們會立即寄送新產品給您。

 

What should I do with a defective product?

Ans: We will try our best to test for youbefore shipment, so that you will not encounter the problem of product defects.However, if you encounter a defective product, please contact our customerservice staff. Please send the product back to us and we will send you a newproduct immediately.

 

關稅支付?

Ans:很抱歉,對於商品若於進口時產生之額外關稅,需由消費者自行吸收負擔。

 

What should I do with the payment ofcustoms duties?

Ans: Sorry, the additional tariffs on goodswhen they are imported must be borne by the consumers themselves.

 

產品商檢法規相關問題

Ans:對於消費者購買該產品若需符合所在地之消費商檢等法規,需請消費者自行留意,產品於進口時,若被該國海關沒入,我方不做任何賠償。

 

Commodity inspection regulations or otherrelated issues

Ans: Consumers who purchase this productare required to comply with the local consumer inspection regulations and otherregulations. If the product is confiscated by the customs of the country at thetime of import, the company will not make any compensation.